Warranty Claim Photo Attachment Process

How do I send product photos for warranty replacement?

Depending on what product you have, click on your product's site support link to submit your warranty claim.




Rachael Ray

Hestan Culinary




Paula Deen  

College Kitchen Collection  

Lock N Lock 


KitchenAid Cookware

Fill out the information form and attach the required photos for each defective piece. Instructions for what type of photos are needed based on your product are included in the photo attachment box.

If you have a digital camera, you will need to upload the photos from your camera to your computer or laptop. From the website, click on the image box, then go to the location of your photos. Click on the photo, then just click "Open" to upload your photo.

If you are submitting a claim through a tablet or mobile device, take your pictures with your device and upload the photos directly from your tablet or mobile.

If you are experience an error message after trying to submit your claim, an error may have occurred due to scripts or processes running in the background, which will cause it to "time-out" or freeze. This can happen if the form or page has been open for long periods of time. Please log out of your account on the upper right hand corner of the page, close your browser, and visit the webpage again. After clicking into our support page, log back into your account which should resolve the issue and submit your claim.

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