# How to Start a Return

> We want you to love every purchase If something isnt quite right starting a return is easy and takes just a few minutes With over 20 years of experience sup

Source: https://support.potsandpans.com/en_us/how-to-start-a-return-r1IMEU3yfl

Last updated: 2026-07-24T22:01:50.800Z

We want you to love every purchase! If something isn't quite right, starting a return is easy and takes just a few minutes. With over 20 years of experience supporting home cooks, we've made the process as smooth and stress-free as possible — here's exactly what to do.

## Before You Begin

Please make sure your return meets the following conditions:

*   📅 Item is being returned within **30 days of receipt**
*   📦 Item is in its **original packaging**, new and unused
*   🧾 You have your **original purchase receipt** handy

Not sure if your item qualifies? We'd love to help — reach out before submitting and we'll guide you through it.

## Option 1: Submit a Return Request Online

The quickest way to get started is through our online portal:

1.  [Click here](#) to create a request with our team.
2.  Fill out the form with your **order details** and **reason for return**
3.  Submit — our team will respond within **1–2 business days** with return instructions

## Option 2: Contact Us Directly

Prefer a more personal touch? Our support team is happy to help you through every step:

*   📧 **Email:** [support@potsandpans.com](mailto:support@potsandpans.com)
*   📞 **Phone:** 1-800-450-0156  |  Mon–Fri, 7:30 AM – 4:00 PM PT

* * *

Happy to help — we're always here when you need us.

**[PotsandPans.com](http://potsandpans.com/) Customer Support**